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Planning the customer journey

Choosing and booking a holiday shouldn't be difficult. We reviewed customer journeys, buying patterns and the overall experience, and redesigned Ski Swift's website to give users the right content at the right time.

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Social media success

Ski Swift's social media channels saw a 1350% increase in reach to their existing fans. So whenever we created content, it was seen by as many people as possible. As a result, the page started to become more customer-facing.

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