So, you’ve successfully driven traffic to your store, your customers like what they see and have made their purchase.
But what happens next? Can automation help you with back end tasks like order fulfilment and inventory? Can it help with customer support? How about admin tasks like reporting and identifying fraudulent orders?
It certainly can. Here are a few of our favourite apps…
Brightpearl is one of our trusted eCommerce partners and you can find out why in this blog post. It’s a cloud-based, omnichannel retail management system that puts your orders, inventory, financials, POS and CRM in one place. It’s a great app for managing orders and multiple stores in one central system.
Orderhive allows you to automate order, shipping and inventory management. It integrates seamlessly with Shopify, but can also be used to automate products going to Amazon, Ebay and Etsy too.
Reporting and analysing isn’t everyone’s cup of tea, but it’s an essential task for any retailer. Use OrderMetrics to monitor your store’s profits in real time and assess which orders, ads and campaigns are making the most impact to your bottom line. It’s easy to use and makes reporting a breeze.
Gorgias is also one of our trusted partners, as it helps retailers to provide seamless customer service across multiple channels. It allows you to manage customer communication in one place, whether your customer messages you via Facebook, email, SMS and so on. It also allows you to automatically reply to common questions, to save time and respond to your customers as quickly as possible. These are just a few of the benefits, we’ve blogged about how great Gorgias is here.
Do you, or does a member of your team, currently spend a portion of their day checking up on fraudulent orders? Well NS8 Protect can do this for you. It flags up when a suspicious order is placed, logging data in a Google Sheet. It also alerts you when a customer rejects an order verification.
Trello is a great project management app that allows you to work collaboratively with your team with its flexible cards, lists and boards. You’re probably already using it, but did you know it can integrate with Shopify? You can set up triggers that create cards when, for example, you receive a high risk order or wholesale application. A member of your team can easily pick these up and action them. It’s transparent, it’s easy and definitely worth a try.